Privacy policy

Last Updated: September 1, 2026

eSpecial Needs operates this website and related online services, including the information, content, features, tools, products, customer service functions, and other services available through especialneeds.com collectively referred to as the "Services." Our online store is powered by Shopify, which provides the ecommerce platform we use to offer our products and Services.

This Privacy Policy explains how eSpecial Needs collects, uses, discloses, and otherwise processes personal information when you visit or use our website, make a purchase, request a quote, create an account, submit a form, communicate with us, subscribe to marketing communications, or otherwise interact with our Services.

Please read this Privacy Policy carefully. Your use of the Services is subject to this Privacy Policy and our applicable terms and policies. If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, or disclosure of personal information, this Privacy Policy controls with respect to those privacy matters.

Personal Information We Collect

The personal information we collect depends on how you interact with eSpecial Needs. Personal information generally means information that identifies, relates to, describes, or can reasonably be associated or linked with an individual or household. It generally does not include information that has been anonymized or deidentified so that it cannot reasonably be linked to an individual.

Depending on your interaction with the Services, we may collect or process the following categories of information:

Contact information: such as your name, email address, telephone number, billing address, shipping address, company, school, organization, or other contact details.
Order and transaction information: including products viewed or purchased, shopping cart activity, wishlists, order history, returns, exchanges, cancellations, quotes, purchase orders, invoices, shipping information, and other transaction details.
Payment information: including payment method, payment authorization, transaction details, and payment confirmation. Payment card information may be processed directly by Shopify, payment processors, financing providers, or other payment service providers and may not be stored directly by eSpecial Needs.
Account information: such as login information, account preferences, saved addresses, and other information associated with an account you create with us.
Customer service and form information: including information you submit when contacting us, requesting a quote, requesting product assistance, submitting measurements, completing a form, asking a question, or otherwise communicating with our team.
Product selection and support information: information you voluntarily provide to help us recommend, quote, configure, size, or support products. Depending on the product or service requested, this may include measurements, functional needs, accessibility needs, mobility information, or other information relevant to determining appropriate products or services.
Marketing preferences: including email subscription preferences, marketing engagement, promotional interests, and information relating to communications you receive from us.
SMS information: including your mobile telephone number, SMS consent records, subscription status, and communication preferences.
Device and technical information: such as your IP address, browser type, device type, operating system, network information, identifiers, approximate location derived from an IP address, and similar technical information.
Website usage information: including pages viewed, links selected, searches, referring pages, shopping activity, interactions with website features, session information, and other information about how you use our Services.
Communications: including emails, telephone inquiries, customer service communications, form submissions, reviews, survey responses, and other correspondence with us.
Fraud and security information: including information used to identify, investigate, prevent, or respond to suspected fraud, security incidents, unauthorized activity, or violations of our policies.

How We Collect Personal Information

We may collect personal information from several sources, including:

Directly from you when you make a purchase, create an account, request a quote, submit a form, contact us, subscribe to communications, participate in a promotion, or otherwise provide information to us.
Automatically when you use our Services through cookies, pixels, tags, local storage, analytics technologies, session technologies, and similar tools.
From Shopify and our service providers that help us operate our website, process transactions, analyze website activity, communicate with customers, prevent fraud, fulfill orders, provide customer support, or perform other business functions.
From advertising and marketing partners where permitted by law, including information relating to advertising interactions and marketing attribution.
From business customers or organizations when a school, organization, employer, caregiver, purchasing agent, or other authorized party provides information in connection with a quote, purchase, delivery, or service request.
From other third parties where permitted by applicable law.

How We Use Personal Information

We may use personal information for purposes including the following:

Providing our Services: to operate our website, process and fulfill orders, process payments, arrange shipping, provide quotes, manage accounts, process returns and exchanges, provide product information, and deliver requested products and services.
Customer support: to answer questions, assist with product selection, respond to requests, troubleshoot issues, and provide customer service.
Personalization and improvement: to understand how customers use our website, improve our Services, remember preferences, evaluate website performance, develop new features, and provide relevant product recommendations.
Marketing and advertising: to send promotional communications where permitted, measure marketing performance, understand customer interests, and display or facilitate advertising that may be based on your interactions with our website.
Transactional communications: to send order confirmations, shipping updates, account notices, quote information, service communications, product related notices, and other nonmarketing messages.
Security and fraud prevention: to protect our customers, business, website, accounts, transactions, systems, and Services from fraud, unauthorized activity, abuse, security threats, and other potentially harmful activity.
Legal and compliance purposes: to comply with applicable laws, regulations, tax and accounting requirements, lawful requests, court orders, legal processes, and to establish, exercise, or defend legal rights.
Business operations: to maintain records, conduct audits, analyze business performance, train personnel, manage relationships with vendors and partners, and otherwise operate and improve our business.

Cookies, Analytics, and Similar Technologies

We and certain service providers may use cookies, pixels, tags, scripts, local storage, session recording or analytics technologies, and similar technologies to operate our Services and understand how visitors interact with our website.

These technologies may be used to:

Keep our website and shopping cart functioning properly.
Remember your preferences and selections.
Understand website traffic and customer behavior.
Identify technical problems and improve website performance.
Measure advertising and marketing effectiveness.
Provide, personalize, or measure advertising where permitted by applicable law.
Help prevent fraud and protect the security of our Services.

You may be able to control certain cookies through your browser settings and, where available, through privacy or cookie controls provided on our website. Blocking certain cookies may affect the availability or functionality of some website features.

Advertising and Targeted Advertising

We may work with advertising, analytics, and marketing service providers to measure marketing performance and provide advertisements that may be more relevant to you. These providers may collect or receive information about your interactions with our website and, depending on the provider and your privacy choices, may combine that information with activity from other websites or services.

Certain privacy laws may characterize some of these activities as "selling," "sharing," or processing personal information for targeted advertising, even when no money is exchanged for the information.

Where required by applicable law, you may opt out of these activities through our Your Privacy Choices page.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary for the operation of our business and Services, including:

Shopify: which provides the ecommerce technology used to operate our online store.
Payment and financing providers: to process payments, payment authorization, financing requests, refunds, and related transactions.
Shipping and fulfillment providers: including carriers, manufacturers, distributors, and other parties involved in processing, fulfilling, delivering, installing, servicing, or returning products.
Technology and service providers: including hosting, cloud services, website functionality, customer service, data analytics, security, fraud prevention, and information technology providers.
Marketing and advertising providers: to manage communications, analyze campaigns, measure advertising performance, and provide advertising where permitted by law.
Product and service partners: when necessary to provide a product, warranty, protection plan, installation, service, financing option, or other feature you request.
Professional advisers: such as attorneys, accountants, auditors, insurers, consultants, and other professional service providers when reasonably necessary.
Government and legal authorities: when required by law, legal process, regulation, subpoena, court order, or other lawful request, or when reasonably necessary to protect our rights, customers, employees, business, or others.
Business transaction participants: in connection with an actual or proposed merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or other business transaction, subject to applicable legal requirements.
Other parties at your direction or with your consent.

SMS and Text Messaging

If you provide a mobile telephone number and affirmatively opt in to receive text messages, eSpecial Needs may send you transactional or marketing SMS messages depending on the consent you provide.

Consent to receive marketing text messages is not a condition of purchasing goods or services.
Message frequency may vary.
Message and data rates may apply.
You may opt out of marketing text messages by replying STOP.
For assistance, reply HELP or contact eSpecial Needs at [email protected].

We do not sell or share mobile telephone numbers, SMS opt in information, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes. We may disclose information to service providers that assist us in delivering text messages and administering our messaging program, subject to appropriate restrictions on their use of that information.

Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time by selecting the unsubscribe link contained in the email. You may continue to receive transactional or service related communications, such as communications concerning purchases, orders, quotes, account activity, customer service requests, or other transactions with eSpecial Needs.

Relationship With Shopify

Our online store is hosted and powered by Shopify. Shopify processes personal information in connection with your use of our store and provides technology and services that enable us to operate the Services.

Information you provide through our Services may be transmitted to and processed by Shopify and other service providers, including providers located outside the state, province, or country in which you reside.

Shopify may also process information relating to your interactions with our store, other merchants, and Shopify services in accordance with Shopify's own privacy practices. You can learn more by reviewing the Shopify Consumer Privacy Policy.

You may also be able to exercise certain privacy choices relating to information processed by Shopify through the Shopify Privacy Portal.

Third Party Websites and Services

Our Services may contain links to websites, platforms, applications, payment providers, social networks, or other services operated by third parties. We do not control the privacy or security practices of independent third parties.

If you leave our website or interact directly with a third party service, the information you provide may be governed by that third party's privacy policy and terms. We encourage you to review those policies before providing personal information.

Children's Privacy

Our website and online purchasing Services are directed to adults, including parents, caregivers, educators, therapists, healthcare professionals, schools, organizations, and other purchasers. They are not intended to solicit personal information directly from children.

We do not knowingly collect personal information directly from children under 13 through the Services without authorization where required by applicable law. We also do not knowingly sell or share, as those terms are defined by applicable privacy laws, personal information of individuals under 16 for targeted advertising purposes.

Parents or legal guardians who believe a child has provided personal information directly to us without appropriate authorization may contact us at [email protected] so that we can review the situation and take appropriate action.

Information Concerning Product and Accessibility Needs

Because eSpecial Needs provides adaptive equipment, mobility products, sensory products, educational products, daily living aids, and related products and services, customers may voluntarily provide information concerning measurements, accessibility requirements, functional needs, mobility needs, product positioning, or other information to assist us with product selection, quotes, customer service, or order fulfillment.

Please provide only information that is reasonably necessary for us to respond to your request. Unless specifically requested through an appropriate process, please do not send Social Security numbers, complete medical records, insurance account credentials, payment card information, passwords, or other highly sensitive information through ordinary email, chat, or general contact forms.

Security

We use administrative, technical, and organizational measures designed to help protect personal information. However, no method of transmission over the internet, electronic storage system, or security measure can guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials you use with our Services. Please do not share your password or other account access information with unauthorized persons.

If you believe an account or interaction with eSpecial Needs has been compromised, please contact us promptly at [email protected].

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing products and Services, maintaining customer and transaction records, complying with tax, accounting, regulatory, and legal obligations, resolving disputes, enforcing agreements, preventing fraud, maintaining security, and protecting our legal rights.

Retention periods may vary depending on the type of information, the nature of our relationship with you, legal requirements, operational needs, and whether the information is necessary to establish, exercise, or defend legal claims.

When information is no longer reasonably required, we may delete, anonymize, aggregate, or otherwise dispose of it in accordance with applicable requirements and our record retention practices.

Your Privacy Rights and Choices

Depending on where you reside and subject to applicable law, you may have certain rights regarding your personal information. These rights may include:

Access or Right to Know: the right to request information about personal information we collect, use, disclose, sell, or share about you.
Deletion: the right to request deletion of certain personal information, subject to legal and operational exceptions.
Correction: the right to request correction of inaccurate personal information.
Data Portability: the right, in certain circumstances, to obtain a copy of personal information in a portable format.
Opt Out of Sale, Sharing, or Targeted Advertising: the right in certain jurisdictions to opt out of activities legally defined as selling or sharing personal information or processing personal information for targeted advertising.
Limit Certain Uses of Sensitive Personal Information: where this right is provided by applicable law and applies to our processing activities.
Withdraw Consent: where our processing is based on consent and applicable law provides such a right.
Appeal: residents of certain jurisdictions may have the right to appeal a decision we make concerning a privacy request.
Non Discrimination: where provided by applicable law, you have the right not to receive unlawful discriminatory treatment for exercising an applicable privacy right.

These rights are not absolute and may be subject to exceptions, limitations, verification requirements, and applicability thresholds under relevant law.

Your Privacy Choices

Residents of jurisdictions providing a right to opt out of the sale or sharing of personal information or targeted advertising may submit an applicable request through our Your Privacy Choices page.

Where required by applicable law, we also recognize qualifying browser based opt out preference signals, such as the Global Privacy Control, for the browser or device from which the signal is sent. When we can reasonably associate the signal with an account, the preference may also be applied to that account as required by applicable law.

Because Do Not Track is not governed by a single universally accepted standard, we do not otherwise respond to traditional browser Do Not Track signals unless required by applicable law.

Submitting a Privacy Request

To exercise a privacy right that applies to you, you may email [email protected], contact us using the information provided at the end of this Privacy Policy, or use an applicable privacy choice mechanism provided through our website.

We may need to verify your identity before fulfilling certain requests. The information requested for verification will depend on the nature of the request and the information involved. We will use verification information for purposes related to evaluating and responding to the request and as otherwise permitted by law.

Where permitted by applicable law, you may use an authorized agent to submit a request on your behalf. We may require reasonable evidence that the agent is authorized to act for you and may request that you verify your identity or confirm your authorization directly with us.

We will respond to valid requests within the time required by applicable law. Certain requests may be denied or limited where permitted by law, including when we cannot reasonably verify the request or when an applicable legal exception permits or requires us to retain or process the information.

California Privacy Rights

If you are a California resident and the California Consumer Privacy Act, as amended, applies to our processing of your information, you may have rights that include the right to know, access, delete, correct, opt out of the sale or sharing of personal information, limit certain uses or disclosures of sensitive personal information where applicable, and receive nondiscriminatory treatment for exercising your rights.

Certain advertising and analytics activities may constitute "sharing" under California law even when personal information is not exchanged for money. Where applicable, you may opt out through our Your Privacy Choices page or through a qualifying Global Privacy Control signal.

We do not knowingly sell or share personal information of consumers under 16 years of age.

Residents of Other U.S. States

Residents of states with applicable comprehensive consumer privacy laws may have additional rights regarding their personal information, which can vary by jurisdiction. Depending on the law and whether it applies to our processing, these rights may include access, correction, deletion, portability, opting out of targeted advertising, opting out of certain sales of personal information, and appealing decisions concerning privacy requests.

You may submit an applicable request by emailing [email protected] or using the other methods described in this Privacy Policy.

European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom and applicable data protection law applies to our processing of your information, you may have additional rights, including rights to access, correct, delete, restrict certain processing, object to certain processing, obtain data portability, and withdraw consent where consent is the basis for processing.

You may also have the right to lodge a complaint with the data protection authority responsible for your jurisdiction.

International Data Transfers

eSpecial Needs, Shopify, and our other service providers may process or store personal information in countries other than the country in which you reside.

Where required by applicable law, international transfers of personal information will be made using recognized legal mechanisms or other appropriate safeguards.

Business Customers, Schools, and Organizations

If you interact with eSpecial Needs on behalf of a school, government agency, healthcare organization, business, nonprofit organization, or other entity, we may collect your business contact information and information necessary to administer quotes, purchase orders, orders, invoices, deliveries, installations, and our relationship with that organization.

If you provide personal information concerning another individual, you are responsible for ensuring that you are authorized to provide that information to us when required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, technologies, business practices, legal requirements, or other operational needs.

When we update this Privacy Policy, we will revise the "Last Updated" date displayed at the top of this page. We may provide additional notice of material changes where required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or an applicable privacy request, please contact us:

eSpecial Needs
1850 Borman Court
St. Louis, MO 63146
United States

Email: [email protected]
Phone: (877) 664-4565
Phone: (314) 692-2424

Call Center Hours:
Monday through Friday
8:00 AM to 4:30 PM CT

You may also contact us through our Contact Us page.

For privacy choices concerning the sale or sharing of personal information or targeted advertising where applicable, visit our Your Privacy Choices page.