Accessibility Statement
Last Updated: September 1, 2026
eSpecial Needs is committed to providing an accessible and inclusive online experience for all visitors, including individuals with disabilities. We believe everyone should be able to access information about our products and services, navigate our website, communicate with our team, and shop with greater independence.
We are continually working to improve the accessibility and usability of especialneeds.com and to identify and address barriers that may affect visitors using assistive technologies.
Our Accessibility Goal
eSpecial Needs strives to follow generally recognized accessibility practices and uses the Web Content Accessibility Guidelines, or WCAG, developed by the World Wide Web Consortium as an important reference for our accessibility efforts.
Our goal is to provide digital content and functionality that substantially conforms with WCAG 2.2 Level AA where reasonably possible. Accessibility is an ongoing process, and portions of our website may not yet fully meet every applicable accessibility guideline.
Our Ongoing Accessibility Efforts
We regularly evaluate opportunities to improve the usability and accessibility of our website. Our accessibility efforts may include reviewing and improving areas such as:
- Keyboard navigation and keyboard accessible controls
- Screen reader compatibility and meaningful page structure
- Alternative text for meaningful images
- Readable text and appropriate color contrast
- Clear headings, labels, links, and form instructions
- Visible keyboard focus indicators
- Text resizing and browser zoom functionality
- Accessible forms, buttons, menus, and interactive elements
- Consistent and understandable website navigation
- Compatibility with commonly used assistive technologies
Because our website is regularly updated with new products, content, applications, and third party integrations, accessibility testing and remediation are continuing efforts rather than a one time project.
Accessibility Tools
Our website may provide accessibility tools that allow visitors to adjust certain aspects of their browsing experience. Depending on the tools currently available, these options may include adjustments for text size, contrast, text spacing, line spacing, link visibility, animations, cursor size, reading assistance, and other display or navigation preferences.
These tools are intended to supplement our broader accessibility efforts and are not intended to replace accessible website design, development, testing, or remediation.
Assistive Technology and Browser Compatibility
Our goal is to make eSpecial Needs usable with current versions of commonly used browsers, operating systems, and assistive technologies. Individual experiences may vary depending on the combination of browser, device, operating system, assistive technology, and personal settings being used.
For the best experience, we recommend using current versions of your browser, operating system, and assistive technology whenever possible.
Third Party Content and Services
Some areas of our website may include content, applications, payment services, videos, product information, embedded tools, or other functionality provided by third parties that eSpecial Needs does not directly control.
While we encourage third party providers to offer accessible experiences and consider accessibility when selecting and working with service providers, we may not be able to control or modify the accessibility of every third party platform or service.
If you experience an accessibility problem involving third party content while using our website, please contact us. We will make reasonable efforts to assist you in accessing the information, product, service, or functionality you need.
Need Assistance Using Our Website?
If a disability or accessibility barrier makes it difficult for you to use any portion of our website, obtain information about a product, complete a purchase, request a quote, access a form, or use another feature of our website, please contact us.
Our team will make reasonable efforts to provide the information, product details, service, or assistance you need through an accessible alternative method when appropriate.
Accessibility Feedback
We welcome feedback about the accessibility of our website. If you encounter an accessibility barrier, please let us know so we can investigate the issue and work toward an appropriate solution.
When contacting us about an accessibility issue, it is helpful to include the web page or URL where you encountered the problem, a brief description of the issue, and the assistive technology or browser you were using, if applicable. Providing this information is optional, but it may help us identify and address the issue more effectively.
Contact eSpecial Needs
eSpecial Needs
1850 Borman Court
St. Louis, MO 63146
Phone: (877) 664-4565
Phone: (314) 692-2424
Call Center Hours:
Monday through Friday
8:00 AM to 4:30 PM CT
You may also reach us through our Contact Us page.
Continued Improvement
Accessibility is important to eSpecial Needs and aligns with our goal of helping individuals of all abilities, their families, caregivers, educators, and professionals access the products and resources they need.
As technology, accessibility standards, and our website continue to evolve, we intend to continue reviewing and improving the accessibility of our digital experience.