International Orders Made Easy
Looking for adaptive equipment, sensory products, therapy tools, or special needs supplies outside the United States? eSpecial Needs ships to most international destinations. Our customer service team can help you obtain a shipping quote and understand the next steps before your order is finalized.
International Shipping at a Glance
Here are the most important things to know before placing an international order with eSpecial Needs.
Worldwide Destinations
We ship to most international destinations. Product availability and destination restrictions may vary.
Custom Shipping Quotes
Shipping costs depend on the items ordered, their dimensions and weight, and the delivery address.
Import Charges
Customs duties, import taxes, and VAT are not included in the shipping quote and are the recipient's responsibility.
Approve Before Shipping
Review and approve the shipping charges before your order is finalized for processing and shipment.
How to Place an International Order
Follow these steps to submit your order and receive a shipping quote. For the most accurate estimate, you can also request a quote before completing checkout.
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Choose Your Products
Browse our website and add the products you need to your cart. Note the item numbers or SKUs and quantities for each product.
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Enter Your Shipping Information
Proceed through checkout and provide your complete contact and delivery information. Make sure the international shipping address is accurate and includes all required postal details.
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Submit Your Order or Request a Quote
International shipping cannot always be calculated at checkout. Submit the order as instructed or email [email protected] with your item numbers, quantities, and full shipping address to request a shipping quote.
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Review Your Shipping Quote
A customer service representative will provide the applicable shipping charges for your order. Review the shipping amount and total cost before authorizing shipment.
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Approve Your Order for Processing
Once you approve the shipping charges, your order can proceed through processing and shipment. If you do not approve the shipping charges, the order will be canceled and the applicable refund will be processed.
Tip: Need pricing before purchasing? Email [email protected] with your product SKUs, quantities, and complete international shipping address. Our team can prepare a shipping quote for you.
International Shipping Costs and Delivery
International shipping rates are calculated based on the products in your order, package weight and dimensions, and destination. Larger or oversized adaptive equipment may require special shipping arrangements.
Shipping options
Depending on the destination and products ordered, shipments may use USPS Priority Mail, UPS International, or another available service. Express shipping may be available for an additional cost.
Delivery estimates
International delivery times can vary by carrier, destination, customs processing, product availability, and manufacturing lead times. We cannot guarantee delivery dates for international shipments.
Shipping discounts
International shipping charges are not eligible for coupon codes or promotional discounts.
Some products may have destination restrictions or additional handling requirements. Contact us to confirm shipping availability for your selected items.
Customs Duties, Import Taxes and VAT
International shipping charges do not include any applicable customs duties, import taxes, VAT, brokerage charges, or other fees assessed by the destination country.
Important: The international recipient is responsible for applicable import charges. These fees are determined by the destination country's regulations and are separate from the shipping charges quoted by eSpecial Needs.
If you have questions about potential import charges, check with your country's customs authority before ordering. eSpecial Needs cannot determine the final fees that may be assessed by local authorities.
International Payment Information
Payment Currency
Orders are billed in U.S. dollars (USD). Your bank or card provider may apply currency conversion fees or other international transaction charges.
Accepted Payment Methods
Available methods include major credit and debit cards, eligible prepaid cards, PayPal, and wire transfers. Payment options may depend on the order.
Wire Transfers
A wire transfer may be required for certain orders. Contact customer service to confirm the payment requirements and any applicable transfer fees.
Currency Conversion
The amount charged in your local currency may differ from the final amount reflected by your bank due to exchange rate fluctuations and provider fees.
Ordering Equipment for Delivery to a U.S. Hotel
Visiting the United States and need products delivered to your hotel? Enter the hotel name and your check-in and check-out dates in the Customer Notes section of checkout. Expedited shipping charges may apply.
Contact the hotel in advance to confirm that it can receive and hold packages during your stay. Allow sufficient time for order processing and delivery.
International Ordering FAQs
Find answers to common questions about ordering from eSpecial Needs when your delivery address is outside the United States.
Does eSpecial Needs ship internationally?
Yes. We ship most products to most international destinations. Some products may have shipping restrictions based on their dimensions, weight, or destination. Contact us to confirm availability for your order.
How do I get an international shipping quote?
Email [email protected] with the item numbers or SKUs, quantities, and complete shipping address. Our team will use those details to determine the applicable shipping charges.
Are customs duties and VAT included in the shipping quote?
No. Applicable customs duties, import taxes, and VAT are the recipient's responsibility and are separate from the shipping charges quoted by eSpecial Needs.
When will my international order ship?
Your order can proceed after the applicable shipping charges have been approved and processing requirements are complete. Product availability, made-to-order items, carrier schedules, and customs procedures can affect delivery time.
Can I cancel if I do not approve the shipping quote?
If you do not approve the quoted shipping charges, the order will be canceled and the applicable refund will be processed. Contact customer service if you have questions about your order.
Can I use a coupon on international shipping charges?
No. International shipping charges are not eligible for coupon codes or promotional discounts.
Can I track my international order?
Once your order ships, tracking information is generally provided by email when available. Carrier tracking updates and visibility may vary by destination and shipping service.
What if I need an oversized or specialized product?
Some oversized, made-to-order, or manufacturer-shipped products require additional shipping arrangements. Contact our team before ordering to confirm whether your selected items can be shipped to your destination.
Need Help With an International Order?
Our customer service team can help with shipping quotes, product availability, payment questions, and order requirements. Have your product SKUs and shipping address ready for faster assistance.
International Phone: +1 314 692 2424
Monday through Friday, 8:00 AM to 4:30 PM Central Time.
eSpecial Needs, 1850 Borman Court, St. Louis, MO 63146, USA