Terms of Service

Last Updated: August 10, 2026

Welcome to eSpecial Needs. These Terms of Service govern your use of especialneeds.com and purchases made from eSpecial Needs. By accessing our website, placing an order, requesting a quote, or purchasing products from us, you agree to these Terms of Service. Please read these terms carefully before using our website or purchasing products.

About eSpecial Needs

eSpecial Needs provides adaptive equipment, sensory products, mobility equipment, positioning products, educational products, daily living aids, therapy products, and other products designed to support individuals with disabilities, caregivers, families, educators, therapists, healthcare professionals, schools, organizations, and other customers. Questions regarding these Terms of Service may be directed to our Customer Service team.

eSpecial Needs
1850 Borman Court
St. Louis, Missouri 63146
United States
Phone: (877) 664-4565 or (314) 692-2424

Website Use

You may use this website only for lawful purposes and in accordance with these Terms of Service. You agree not to use the website in a manner that could damage, disable, interfere with, or impair the operation or security of the website or another person's use of the website. We reserve the right to modify, suspend, restrict, or discontinue any portion of the website at any time as permitted by applicable law.

Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, specifications, pricing, availability, and other information. Product manufacturers may modify product specifications, materials, colors, packaging, accessories, or designs without notice, and images displayed on our website are intended to represent products as accurately as reasonably possible, but actual products may vary. Certain products may require additional measurements, configuration information, professional evaluation, or consultation before ordering. Contact Customer Service if you require additional product information, manuals, safety information, instructions, or Safety Data Sheets when available.

Product Availability

Product availability displayed on our website may change without notice and does not guarantee availability at the time an order is processed. Products identified as available are generally available when the availability information is provided, while products identified as backordered are temporarily unavailable and will generally ship when inventory becomes available. If an item becomes unavailable before shipment, it may be placed on backorder. When only part of the requested quantity is available, we may ship the available quantity and place the remaining quantity on backorder. We may contact you if an item has an extended lead time, becomes unavailable, is discontinued, or cannot be supplied as ordered.

Pricing

Prices are displayed in United States dollars unless otherwise indicated. Product pricing, promotions, discounts, specifications, and availability are subject to change without notice. Although we make reasonable efforts to ensure accurate pricing, errors may occasionally occur. We reserve the right to correct pricing or product information errors and to cancel or modify an affected order before shipment where permitted by applicable law. Applicable shipping charges, freight charges, installation charges, taxes, duties, and other fees may be added to your order when applicable.

Orders

Submitting an order does not necessarily constitute acceptance of the order. We reserve the right to accept, decline, cancel, or limit an order where reasonably necessary, including because of product availability, pricing errors, suspected fraud, payment issues, shipping restrictions, manufacturer restrictions, or other legitimate business reasons. If we cancel an order after payment has been collected, the applicable amount will be refunded. Certain products may require additional information or approval before an order can be completed.

Quotes

Customers who require a formal product quote may contact Customer Service or submit our Quote Request Form. Unless otherwise stated on the quote, quoted pricing and availability are subject to the expiration date and conditions shown on the quote. A quote does not guarantee product availability until an order has been accepted.

Payment

We accept the payment methods displayed during checkout or otherwise approved by eSpecial Needs. Credit card transactions are processed in United States dollars. International customers may be responsible for currency conversion charges, bank fees, or other charges imposed by their financial institution. Exchange rates may change between the original transaction and any subsequent refund, and eSpecial Needs is not responsible for differences caused by currency exchange rates or financial institution fees.

Schools, government agencies, businesses, and other qualifying organizations may be eligible to purchase using an approved purchase order or credit account. For additional information, please review our Purchase Order Information. Approved invoices are payable according to the payment terms stated on the applicable invoice or account agreement. Overdue balances may be subject to interest, collection costs, or other charges to the extent permitted by applicable law and the applicable customer agreement.

Taxes

Applicable sales, use, and other taxes may be collected where required by law. If eSpecial Needs does not collect a tax at the time of purchase and a taxing authority later determines that the tax was due, the customer remains responsible for applicable taxes to the extent permitted by law. International customers are responsible for applicable customs duties, import taxes, Value Added Tax, brokerage charges, and other government imposed charges unless otherwise expressly stated.

Shipping and Delivery

Shipping times and delivery dates are estimates and are not guaranteed unless expressly agreed to in writing. Certain products are shipped directly from manufacturers or require freight delivery and may have longer processing and transit times. Adaptive equipment, customized products, configured products, made to order products, and other specialized equipment may have extended lead times. Freight shipments may require additional services such as residential delivery, liftgate service, inside delivery, appointment delivery, or other accessorial services, and additional charges may apply.

For complete information regarding current shipping practices, rates, and requirements, please review our Shipping Information. eSpecial Needs is not responsible for delays caused by carriers, manufacturers, weather, natural disasters, labor disruptions, supply interruptions, government actions, or other circumstances outside our reasonable control.

Damaged, Missing, or Incorrect Shipments

Customers should inspect shipments promptly after delivery. Visible shipping damage should be documented whenever possible at the time of delivery. Damaged shipments, shortages, or incorrect merchandise should be reported to eSpecial Needs within five days of receipt so we can assist with the applicable carrier, manufacturer, replacement, or claim process. Customers should retain the product, packaging, shipping carton, labels, and other materials related to a damaged shipment until instructed otherwise. Additional instructions regarding damaged shipments are available on our Shipping Information page.

Returns and Exchanges

Returns and exchanges are governed by the eSpecial Needs Return Policy in effect at the time of the applicable transaction. Returned merchandise generally must be new, unused, complete, and in resalable condition unless otherwise authorized. Certain products may not be returnable because of hygiene requirements, customization, manufacturer restrictions, copyright restrictions, safety considerations, or other product specific conditions. Customers are responsible for return shipping costs unless otherwise provided by our Return Policy or required by applicable law. Please review our current Return Policy before initiating a return.

Replacement Parts

Replacement parts may be available for certain products. Availability, compatibility, pricing, and lead times vary by product and manufacturer. Please contact Customer Service for assistance identifying and ordering replacement parts.

Product Safety and Appropriate Use

Many products sold by eSpecial Needs are specialized products intended for therapeutic, adaptive, educational, mobility, positioning, sensory, or daily living applications. Customers are responsible for determining whether a product is appropriate for the intended user, environment, and application. Products must be assembled, installed, configured, inspected, maintained, and used in accordance with the manufacturer's instructions, warnings, specifications, and applicable professional recommendations. Products should not be altered, modified, repaired, or used in a manner inconsistent with manufacturer instructions unless such modification or repair has been expressly approved by the manufacturer or another qualified party.

Children and individuals who require supervision should use products only with appropriate adult, caregiver, therapist, educator, healthcare professional, or other qualified supervision. Product photographs, descriptions, articles, guides, videos, recommendations, and examples provided by eSpecial Needs are informational and are not a substitute for professional medical, therapeutic, safety, installation, or clinical advice.

Professional and Medical Guidance

eSpecial Needs does not diagnose medical conditions or provide medical treatment. Information provided through our website, Customer Service team, product descriptions, blog articles, guides, or other materials is intended to assist customers with product research and should not be considered medical advice. Customers should consult an appropriate physician, occupational therapist, physical therapist, rehabilitation professional, assistive technology professional, educator, or other qualified professional when professional evaluation is appropriate. The purchaser is responsible for determining whether a product is appropriate for a particular user.

Weight Capacities and Working Loads

Any published weight capacity, maximum user weight, or working load must be followed. For products involving movement, suspension, swinging, bouncing, climbing, or similar activities, forces generated during use may be greater than the user's body weight. Customers must follow all manufacturer instructions regarding maximum loads, installation, mounting hardware, anchoring, inspection, maintenance, and appropriate use. Never exceed a manufacturer's stated maximum capacity.

Installation and Inspection

The purchaser and user are responsible for ensuring that equipment is properly assembled and installed and that any required mounting surface, hardware, structure, or environment is suitable for the product. Products should be inspected regularly for wear, loosening, damage, deterioration, or other conditions that could affect safe operation. Products showing damage or excessive wear should be removed from use until inspected, repaired, or replaced as appropriate. Professional installation should be used when recommended by the manufacturer or when the purchaser is not qualified to safely complete the installation.

Product Warnings

Individual products may contain specific safety warnings, age recommendations, choking hazard notices, latex information, hygiene restrictions, contraindications, or other important instructions. Customers are responsible for reviewing all product warnings and manufacturer documentation before use. Warnings displayed on our website are provided for convenience and may not represent every warning associated with a product. Manufacturer instructions and product labeling should always be reviewed.

HCPCS Codes and Insurance Information

Certain products may include suggested Healthcare Common Procedure Coding System codes or other reimbursement related information. Any codes provided by eSpecial Needs are supplied for informational purposes only. We do not guarantee that a particular code is current, accurate, appropriate for a specific claim, or eligible for reimbursement. Customers, healthcare providers, and billing professionals are responsible for confirming applicable coding requirements with the appropriate insurer, payer, healthcare professional, or coding authority. eSpecial Needs does not guarantee insurance coverage, reimbursement, or funding for any product.

Manufacturer Warranties

Many products sold by eSpecial Needs are manufactured by independent manufacturers and may be covered by warranties established by those manufacturers. The applicable manufacturer's warranty, when provided, controls warranty coverage for those products. Customers requesting warranty service may contact eSpecial Needs for assistance identifying the appropriate warranty process. Warranty coverage generally does not include damage resulting from misuse, abuse, improper installation, unauthorized modification, improper repair, accidents, neglect, normal wear, failure to follow instructions, or use outside the manufacturer's intended application.

eSpecial Needs Limited Warranty

For products manufactured directly by eSpecial Needs, unless a different written warranty accompanies the product, eSpecial Needs warrants against manufacturing defects for one year from the date of shipment. Customers should notify eSpecial Needs promptly after discovering an alleged manufacturing defect. After evaluating a valid warranty claim, eSpecial Needs may, at its discretion and subject to applicable law, repair the product, replace the product, replace the affected component, or refund the applicable purchase price.

This warranty does not cover normal wear, misuse, abuse, unauthorized alterations, improper installation, improper repair, negligence, failure to follow instructions, or use inconsistent with the product's intended purpose. To the fullest extent permitted by applicable law, any warranties not expressly stated are disclaimed, including implied warranties of merchantability and fitness for a particular purpose. Some jurisdictions do not allow limitations or exclusions of implied warranties, so these limitations may not apply to every customer.

Limitation of Liability

To the fullest extent permitted by applicable law, eSpecial Needs and its owners, officers, employees, affiliates, suppliers, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the purchase, possession, installation, use, misuse, inability to use, or performance of a product or from use of this website. Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited. Customers are responsible for appropriate product selection, installation, supervision, inspection, maintenance, and use.

Intellectual Property

Unless otherwise stated, the content of the eSpecial Needs website, including text, photographs, graphics, logos, page designs, videos, product guides, and other materials, is owned by or licensed to eSpecial Needs and is protected by applicable intellectual property laws. Product photographs may also be owned by the applicable product manufacturers. Website content may not be reproduced, republished, distributed, modified, or used commercially without appropriate authorization. Contact eSpecial Needs if you would like permission to use product photography or other copyrighted material.

Third Party Products and Services

Our website may contain products, content, links, applications, payment services, financing services, warranty services, or other services supplied by third parties. Third party products and services may be subject to additional terms and policies established by the applicable provider. eSpecial Needs is not responsible for third party websites or services outside our control.

Privacy

Information collected through this website is handled in accordance with our Privacy Policy. Please review our Privacy Policy for information regarding how personal information is collected, used, stored, and otherwise processed.

Promotions and Discount Codes

Promotional offers, coupon codes, discounts, free shipping offers, and other incentives may be subject to separate terms, expiration dates, exclusions, minimum purchase requirements, manufacturer restrictions, or other conditions. Unless expressly stated otherwise, promotions cannot be combined. We reserve the right to modify or discontinue promotional offers where permitted by law.

Errors and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, specifications, or other information. We reserve the right to correct errors or omissions and update information as permitted by applicable law.

Governing Law

These Terms of Service and transactions with eSpecial Needs are governed by the laws of the State of Missouri, without regard to conflict of law principles, except where applicable consumer protection law requires otherwise. To the extent permitted by applicable law, disputes arising from these Terms of Service or transactions with eSpecial Needs shall be brought in the appropriate state or federal court located in St. Louis County, Missouri.

Severability

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

No Waiver

Failure by eSpecial Needs to enforce any provision of these Terms of Service does not constitute a waiver of that provision or any other provision.

Entire Agreement

These Terms of Service, together with any applicable order terms, written quote, Return Policy, Shipping Information, Privacy Policy, product specific terms, manufacturer terms, and other policies expressly incorporated into a transaction, constitute the agreement between the customer and eSpecial Needs regarding the applicable transaction. Any modification specifically negotiated for an individual transaction must be authorized by eSpecial Needs in writing.

Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our business practices, website, products, services, or applicable requirements. Changes will become effective when the revised Terms of Service are posted on this page unless otherwise stated. The date at the top of this page indicates when these terms were most recently updated.

Contact Us

Questions regarding these Terms of Service, products, orders, warranties, shipping, returns, or other matters may be directed to: