Shipping Adaptive Equipment & Special Needs Products
Find information about standard shipping, qualifying free shipping, oversized orders, made to order equipment, Alaska and Hawaii, international orders, rush delivery, partial shipments, and damaged merchandise.
Certain products are made to order and may not be available for immediate shipment. International and oversized orders may also require approval of the shipping rate before the order is finalized.
Shipping information at a glance
Start here for the most common questions about shipping an eSpecial Needs order.
Free Ground Shipping
Qualifying orders of $99.99 or more shipping by standard ground within the 48 contiguous states receive free shipping. Oversized items and truck shipments are excluded.
Parcel Shipping
Parcel orders under $99.99 are charged 15 percent of the order amount for shipping, with a minimum shipping charge of $9.95 within the 48 contiguous states.
Oversized Orders
Oversized products and truck shipments may require a separate shipping rate. The order is finalized after the applicable shipping rate is approved.
Made to Order Products
Some products ship directly from the manufacturer or are made to order. Lead times vary by product.
Free shipping on qualifying orders over $99.99
The free shipping offer applies to qualifying orders shipped by standard ground within the 48 contiguous United States with a single minimum order of $99.99.
Items shipped by truck and products designated as oversized are excluded. The offer is not valid on prior orders and may not be combined with another offer, bid, or contract pricing.
The qualifying order amount excludes taxes, products already designated with free shipping, and shipping and handling.
Standard ground delivery within the 48 contiguous states. Exclusions apply.
How standard shipping charges work
Online Checkout
Shipping charges for eligible regular delivery orders are automatically added during checkout.
Regular delivery using FedEx Ground within the contiguous United States can be processed online.
Parcel shipping is 15 percent of the order amount, with a minimum shipping charge of $9.95 within the 48 contiguous states.
Shipping & Handling
Shipping charges are the responsibility of the purchaser unless a qualifying free shipping offer applies.
Shipping charges are included with the applicable order or invoice.
Orders shipping outside the 48 contiguous states may incur additional shipping charges.
Orders requiring additional shipping arrangements
Some destinations, delivery methods, and product types require shipping arrangements outside the standard online checkout process.
Alaska & Hawaii
Orders are shipped by Priority Mail unless otherwise requested. Contact Customer Service for shipping costs before ordering when needed.
International Orders
International shipping costs require assistance from Customer Service. Visit our International Customers page for additional information.
Rush Delivery
Contact Customer Service for rush delivery availability and applicable shipping costs.
Made to order and factory shipped products
Many adaptive products require specialized sizing, configuration, or manufacturing. Because of this, some products may ship directly from the manufacturer or may not be ready for immediate shipment.
Lead times vary by product. For international and oversized parcel orders, the order is not finalized until the shipping rate has been approved.
For orders requiring approval of an international or oversized shipping rate, lead time begins after approval of that shipping rate.
- Factory shipping may apply
- Some adaptive equipment is made to order
- Lead time varies by product
- Oversized shipping may require separate approval
Partial deliveries & backordered products
Available products may ship before backordered products.
When an order contains several items and some are not in stock, eSpecial Needs may fulfill the available portion of the order first. Shipping is based on the order value. Subsequent backordered items will not receive an additional shipping charge.
What to do if your shipment arrives damaged
Damaged or short shipments should be reported to eSpecial Needs within 5 days of receipt. If the package or merchandise appears damaged, follow these steps.
Document the Damage
Note the damage on the delivery bill and have the delivery driver sign the bill acknowledging the damage.
Contact eSpecial Needs
Contact Customer Service within 5 days of receipt at 877 664 4565 so a claim can be processed. A replacement order will be entered at that time.
Keep the Packaging
Save the shipping container and merchandise for inspection. Photos of both the merchandise and packaging will be requested.
Shipping & order resources
International Customers
Review information for orders shipping outside the United States.
International InformationReturns & Refunds
Review return eligibility and current return policy information.
View Return PolicyContact Customer Service
Get help with shipping questions, product orders, or delivery concerns.
Contact UsShipping FAQ
Does eSpecial Needs offer free shipping?
Qualifying orders of $99.99 or more receive free standard ground shipping within the 48 contiguous states. Products shipping by truck and items designated as oversized are excluded. Other restrictions apply.
How much is shipping on orders under $99.99?
Parcel orders under $99.99 are charged 15 percent of the order amount for shipping, with a minimum shipping charge of $9.95 within the 48 contiguous states.
Why does my product have a longer lead time?
Some adaptive equipment is made to order or shipped directly from the manufacturer. Lead times vary depending on the product.
How are oversized products shipped?
Oversized products and truck shipments are excluded from the standard free shipping offer and may require a separate shipping rate. Contact Customer Service when additional shipping arrangements are required.
Do you ship to Alaska and Hawaii?
Yes. Orders are sent by Priority Mail unless otherwise requested. Contact Customer Service for shipping costs.
Does eSpecial Needs ship internationally?
International shipping is available for applicable orders. Contact Customer Service for shipping costs and review the International Customers page for additional information.
Will everything in my order arrive at the same time?
Not necessarily. If some products are available and others are backordered, the available items may be shipped first. Subsequent backordered items will not receive an additional shipping charge.
What should I do if my order arrives damaged?
Note visible damage on the delivery bill, have the driver acknowledge it, contact eSpecial Needs Customer Service within 5 days of receipt, and save the packaging and merchandise. Photos will be requested when processing the claim.
Our Customer Service team can help.
Contact eSpecial Needs if you need assistance with shipping costs, oversized equipment, international orders, rush delivery, order status, or a shipment that arrived damaged.