Protect the Products You Depend On
Add a Mulberry Protection Plan to eligible eSpecial Needs purchases for additional protection against unexpected product problems.
From accidental damage on eligible plans to mechanical and electrical failures after the manufacturer's warranty, Mulberry provides added peace of mind for the products that support everyday life.
Coverage varies by product and protection plan. Review your specific plan terms for complete coverage details, exclusions, and limitations.
More Confidence in the Products You Purchase
When equipment becomes part of your family's, classroom's, facility's, or therapy program's daily routine, an unexpected problem can be more than an inconvenience. Mulberry provides an additional layer of protection for eligible purchases.
Protection Beyond the Manufacturer Warranty
Eligible plans can provide additional protection after applicable manufacturer coverage has ended.
No Deductibles
Eligible Mulberry claims do not require a deductible or service fee.
Simple Online Claims
Start and manage your claim through your Mulberry customer dashboard.
Multiple Resolution Options
Covered claims may be resolved through repair, replacement, reimbursement, or another settlement according to your plan.
Accidents and Product Failures Happen
Manufacturer warranties are generally designed to address defects in materials or workmanship. Depending on the plan selected, Mulberry can provide additional protection for other unexpected problems.
The exact coverage available depends on the product and protection plan offered with your purchase.
Accidental Damage
Eligible plans may provide protection for certain accidental damage such as drops, cracks, breakage, spills, tears, or other covered incidents.
Mechanical Failures
Eligible products may receive protection when covered mechanical components stop functioning as intended after applicable manufacturer coverage ends.
Electrical Failures
Certain products and plans may provide coverage for eligible electrical failures or covered power surge related damage.
Extended Protection
Depending on your plan, protection can continue after the applicable manufacturer's warranty has expired.
Mulberry Protection vs. a Manufacturer Warranty
A protection plan can help cover situations that may fall outside the protection provided by a standard manufacturer warranty.
| Coverage | Mulberry Protection Plan | Manufacturer Warranty |
|---|---|---|
| Manufacturing defects during the manufacturer warranty period | Manufacturer coverage generally applies first | ✓ |
| Mechanical breakdown after the manufacturer warranty | ✓ | Usually not covered |
| Accidental damage | ✓ | Usually not covered |
| Certain drops, cracks, spills, or breakage | ✓ | Usually not covered |
| Certain electrical or power surge damage | ✓ | Varies |
| No deductible or service fee for eligible claims | ✓ | Varies |
| Repair, replacement, or reimbursement options | ✓ | Varies |
Accidental damage and other benefits apply only when included with the specific protection plan purchased. Coverage, limitations, and exclusions vary by product and plan.
How Mulberry Product Protection Works
Add protection while you shop and manage your plan through Mulberry if you ever need to use it.
Choose Your Product
Shop eligible products available from eSpecial Needs.
Add a Protection Plan
When Mulberry protection is available, select the plan you want before completing your purchase.
Activate Your Account
After purchasing coverage, Mulberry will provide information for accessing your account and plan details.
File a Claim
If a covered problem occurs, start a claim through your Mulberry customer dashboard.
Get a Resolution
Approved claims may be resolved through repair, replacement, reimbursement, or another applicable settlement.
Product Protection Without the Usual Hassle
If something happens to an eligible covered product, Mulberry provides a streamlined way to start a claim and find out what comes next.
Your Mulberry account provides access to your protection plan information and online claim tools.
No Deductibles or Service Fees
There is no deductible or service fee for eligible covered claims.
Online Claim Filing
Start your claim online through your Mulberry customer dashboard.
Customer Support
Mulberry provides customer support to help with questions about your protection plan or claim.
Flexible Resolutions
Depending on the product and covered issue, eligible claims may result in repair, replacement, reimbursement, or another applicable resolution.
Added Peace of Mind for Products Used Every Day
Many products from eSpecial Needs are used repeatedly at home, at school, in therapy environments, and throughout everyday routines. Frequent use can make unexpected damage or equipment failure especially disruptive.
Adding eligible Mulberry protection can provide another option when a covered product experiences an unexpected problem.
Product category does not guarantee eligibility. Protection plan availability and coverage are determined by the Mulberry protection option shown with the individual product.
What May Not Be Covered?
Product protection is designed for specific covered incidents and does not protect against every type of loss or damage.
Common exclusions may include:
- Loss or theft
- Fraudulent claims
- Certain accumulated or repeated damage
- Certain damage that occurs during shipping or moving
- Certain outdoor weather related water damage
- Other product or plan specific exclusions
Coverage varies by product category and protection plan. Always review the terms associated with the plan offered for your specific product.
View Mulberry TermsFrequently Asked Questions
What is Mulberry?
Mulberry is a product protection provider that partners with retailers to offer optional protection plans on eligible purchases.
Depending on the product and plan selected, Mulberry protection may provide additional coverage beyond the protection offered by a standard manufacturer warranty.
What does a Mulberry Protection Plan cover?
Coverage depends on the specific product and protection plan you purchase.
Eligible plans may provide coverage for mechanical or electrical breakdowns, malfunctions, and certain types of accidental damage. The terms associated with your specific plan determine exactly what is covered.
Does Mulberry replace the manufacturer's warranty?
No. The manufacturer's warranty generally remains the primary coverage for eligible manufacturing defects during its applicable warranty period.
Depending on the Mulberry plan purchased, additional coverage may continue after the manufacturer warranty ends or provide protection for certain incidents that are not typically included with the manufacturer's warranty.
Does every Mulberry plan include accidental damage coverage?
No. Accidental damage coverage applies only when it is included with the specific protection plan offered and purchased for your product.
Always review the coverage information associated with your plan before purchasing.
How do I purchase a Mulberry Protection Plan?
When Mulberry protection is available for an eligible eSpecial Needs product, you will be given the opportunity to add a protection plan to your purchase.
How do I access my protection plan?
After purchasing your protection plan, Mulberry will provide information for accessing your Mulberry account and customer dashboard.
Your account gives you access to information about your protection plan and allows you to start a claim when necessary.
How do I file a claim?
Sign in to your Mulberry customer dashboard and follow the instructions for starting a claim.
Mulberry may request photos, videos, or other information about the product and the problem to evaluate your claim.
You can also visit Mulberry's shopper support page for additional information.
Will I have to pay a deductible?
Mulberry protection plans do not require a deductible or service fee for eligible covered claims.
What happens after my claim is approved?
Depending on the product, issue, and applicable protection plan, Mulberry may arrange a repair, provide a replacement, issue reimbursement, or provide another settlement according to your plan terms.
Is loss or theft covered?
Loss and theft are generally not covered under Mulberry's protection plan terms.
What happens if I return or exchange my product?
Your Mulberry Protection Plan is associated with the covered product. If you return or exchange that product, review the applicable Mulberry cancellation and refund terms or contact Mulberry for assistance with your protection plan.
Where can I see the complete terms of my coverage?
The coverage offered can vary depending on the product and protection plan.
Review the coverage information displayed when selecting your plan and the applicable Mulberry terms for complete information about benefits, exclusions, limitations, and claim requirements.
Protect Your Purchase From the Unexpected
The products you purchase can play an important role in everyday routines. Give eligible purchases added protection with a Mulberry Protection Plan.
Look for the Mulberry Protection option when shopping eligible products at eSpecialNeeds.com.
Mulberry Protection Plans are optional. Coverage, eligibility, benefits, exclusions, limitations, and claim requirements vary by product and plan. Review the applicable plan terms before purchasing.