Protect Your eSpecial Needs Purchase with Mulberry

Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you shop, we'll let you know exactly what is covered for the products you're interested in.

Mulberry is the people-first platform for product protection. They work with eSpecial Needs to provide you with extended coverage on the products you purchase from our site. Along with comprehensive coverage, Mulberry also offers:

• 24/7 customer support
• Hassle-free online claims
• No deductibles or hidden fees

Plus, Mulberry has received more than 500 positive customer ratings on Zendesk — the platform they use to manage customer service inquiries and claims.

It's easy — just add a protection plan to your cart and check out! After you purchase coverage, you'll receive a welcome email from Mulberry prompting you to activate your account. Activating your account gives you access to your dedicated warranty dashboard where you can view your plan details, full contract terms, and file a claim as needed.

Mulberry makes it easy to file a claim online through their customer dashboard — no receipts needed! You can also contact their customer support team 24/7 at [email protected].

You'll never have to pay any fees or deductibles when you file a claim with Mulberry.

Each Mulberry Protection Plan is tied to the specific product with which it was purchased. When you return or exchange your product, you will also need to cancel the warranty with Mulberry (and purchase a new plan if you prefer).

If you cancel within eSpecial Needs' return window, you will receive a 100% refund for your Protection Plan, minus any claims paid. For cancellations outside the return window, you will receive a prorated refund based on the time remaining on your plan, minus any claims paid.